21 October, 2011 My Polish Doctor Experience
(Right, so, I never finished writing about my summer travels…perhaps I’ll get to it eventually.)
During the time I’ve been in Poland, I’ve had a few colds, but I hadn’t been sick enough to actually need a doctor. This was fortunate, as from what I had heard about Polish medicine, it wasn’t something that I was particularly anxious to experience. Well, unfortunately for me, I managed to come down with a nasty case of the flu, which turned into a persistent cough. After being ill for over 2 weeks, I finally decided (after my parents ordered me to) that I would have to bite the bullet and see a doctor.
Step 1: I googled “English speaking doctors Krakow”. There were some posts in travel forums, but eventually, about five hits down, I noticed a document by the US Consulate in Krakow which listed what it said were English-speaking doctors in Krakow.
Step 2: I tried to do some background research on the few internists on the list. It appeared that one of them was an British expat living in Krakow, so I figured that he would speak the best English and resolved to try to phone him the next morning.
Step 3: Epic fail. First, I rang “Dr Cory”, the British expat, directly on his listed mobile, within the “8am to 3pm” range (it was shortly after 8am). He didn’t answer. I wait 5 minutes and tried again. Still no answer. So, I decided to change tactics and call his practice directly. On their website, which had a remarkably coherent English version, it said that “the majority of MEDICINA’s medical personnel is fluent in English , French , German , Italian or Russian”. I thought I was set. Well, I called directly and said, in Polish, to the woman who answered the phone, “Hello, do you speak English?” Her response: “No.” Click. She simply hung up on me. It was at this point that I flipped out a bit. I was ill, I hadn’t slept a significant amount for about 5 days because of the cough, and I was frustrated. So, for the first time, I cried for a bit. Not a particularly productive response, but it did sort of make me feel better. Once I’d slightly regained my composure, I called one of my friends, who is fluent in Polish, and got her to make an appointment for me. The doctor spoke minimal English, and I’m not actually sure what my diagnosis was because she didn’t know the English words for it. She also said that my lungs sounded clear (they weren’t) and put me on antibiotics that…did absolutely nothing. (I am now in England, where I went to the doctor yet again – this time, I’m actually getting better.)
This may seem like a bit of a rant, but I feel that I have the right to be angry. After all, the Medicina website does state: “ At Medicina you will meet many of the top specialists in Poland from all fields of medicine. Most speak good or at least reasonable English, but we believe that it is better to be treated by an excellent physician than by an excellent linguist, so if necessary you will be accompanied by an English-speaking nurse or doctor to ensure that nothing is lost in translation!” My friend had explained to them that I spoke only a little bit of Polish, but that was clearly not taken into account. Oh, and I did finally get through to the mysterious “Dr Cory” (I wanted to know if the doctor with whom I had my appointment actually spoke English). He was rather surly, told me that he had no idea, and made absolutely no enquiries about my health when I explained my situation.
In my opinion, this was a very disappointing experience, particularly because I was using information obtained through the US Consulate (and a friend told me that when she was ill, Dr Cory was recommended to her by the international students’ office at our university, although she never went). I would avoid going to a doctor in Poland unless absolutely necessary, and I would take their advice with a grain of salt.
- 2 comments
- Posted under Around Town, Tips
Permalink # Dawid said
Well, If I got sick in England and had to visit a doctor I would never try to speak in polish to him, that is first, secondly in my opinion polish doctors are way more competent than many in the West, you my friend look up how many of the best doctors in the world are polish. The approach towards foreigners in Poland may be different and u may find it the way you do , but I have heard of many cases of incompetent doctors in England as well, I am also taking what you just scribbled down with a pinch of salt…
Permalink # Jillian said
I did specifically choose a practise that advertised that their staff spoke English. If I had gone to an office that did not specifically state that they spoke English on their website, I would not expect them to speak English, however that was not the case, and I was not offered any additional doctor or nurse to help with the translation.
Also, the care provided was most definitely sub-standard to what I experienced in England. If a patient is audibly wheezing and coughing up phlegm, then it’s pretty obvious that his/her lungs are not clear, and the several times that this has happened to me, the treatment (in the UK and the US) has been to prescribe an inhaler, not the active ingredient in Activia in pill form.
Finally, even many of my Polish friends have said awful things about their experiences with medical care there, not in comparison with western medical care, but in general. There are many incompetent doctors around the world, and I’ve certainly had some pretty rubbish experiences, but this was the worst, and I feel that foreigners who might be considering using medical services in Poland should be aware that, for example, just because they advertise that they speak English does not mean that they will, and you should be prepared for that situation.